FAQ's
Frequently Asked Questions
Processing and shipping
All orders are processed within 2-5 business days and shipped on business days only, Monday through Friday, excluding Holidays.
Orders placed on Saturday, Sunday, Holidays or after normal business hours, will be processed the next business day. (Please allow additional delivery time during Holidays.)
Your confirmation email will indicate a more accurate processing timeframe.
If you have not received an email with your tracking number within 5 business days, refer to your spam/junk inbox before contacting us.
Please ensure your email address is correct for timely communication.
Please ensure that your mailing address is accurate and complete, including apt and house numbers. We are not able to change your address once the order has been processed and shipped.
NO refunds will be issued for orders with an incorrect or incomplete address.
What if a package is undeliverable?
If the status of the tracking number provided to you states that the package is undeliverable, you may email us for further instructions. If your package is returned to us, we will notify you via the email address you provided to request an updated and complete mailing address. A return shipping fee will be invoiced to cover return shipping costs due to the unclaimed package or the invalid/undeliverable, etc, address provided to us. Shipping fee will need to be paid in full prior to the re-shipping of your package. Your package must be received by us prior to any adjustments made or us re-shipping your order. Shipping fees will not be refunded. Due to your package being undeliverable, there will be NO REFUNDS!
What Form of payment do you accept?
We accept all major credit cards in US dollars. We accept paypal. We also accept Zelle payments at intensefashion@yahoo.com.
How can I contact someone about my order?
For any questions or concerns regarding your order feel free to email us at IntenseFashion@yahoo.com
ALL SALES ARE FINAL!
Due to the nature of this product, we DO NOT give refunds, credits or exchanges for any reason. We do not accept returns. Please read full product descriptions prior to making purchases. Any unauthorized returns will be refused and returned to you. We do not offer any warranties or guarantees as individual results may vary. By completing your purchase, you agree to these terms.
You may contact us at: IntenseFashion@yahoo.com.
Do you have a return policy?
No. Please ensure you have selected your correct size; or contact us prior to finalizing your purchase.
Exchanges may be considered on an individual basis for the exact article of clothing ordered ONLY. Please note that a restocking fee will be invoiced prior to shipping. You may email IntenseFashion@yahoo.com with related questions.
Shipping fees will not be refunded.
